Service Process

Shipping Process
1
Place order

Place Order

Log in to SHAP SHAP CARGO website or app, fill in shipping information:

  • Select shipping country and destination
  • Fill in sender and recipient information
  • Select box type and quantity
  • Select shipping method (sea/air/express)
  • Schedule pickup time

After placing the order, you will receive order confirmation email and SMS.

2
Pickup

Pickup

Our professional team will pick up the items at the scheduled time:

  • Provide free cartons and packing materials
  • Professional assistance with packing (optional service)
  • On-site weighing and confirmation of box count
  • Issue pickup receipt

If packing service is needed, please note it in the order in advance.

3
Pack and ship

Pack & Ship

After the items arrive at our warehouse:

  • Conduct secondary inspection and reinforce packaging
  • Take photos for archiving to ensure items are intact
  • Attach shipping labels
  • Arrange shipping and update logistics information

You can view item photos and shipping status in the system.

4
Track shipment

Track Shipment

During transportation:

  • Real-time update of logistics information
  • SMS/email notifications for important nodes
  • 24-hour customer service online
  • Can query logistics status at any time

Sea freight takes about 60-90 days, air freight takes about 7-15 days, express takes about 3-7 days.

Receiving Process
5
Customs and delivery

Customs & Delivery

After the items arrive at the destination:

  • We assist with customs clearance procedures
  • Notify you promptly if additional materials are needed
  • Arrange delivery after customs clearance
  • Contact recipient in advance to confirm delivery time

Personal items customs clearance usually takes 1-3 working days.

6
Receive

Receive

Final step:

  • Delivery person delivers to your door
  • Recipient inspects and signs for the items
  • Take photos on site if there are any issues
  • Service completed, welcome to evaluate and feedback

If you are satisfied with the service, welcome to recommend it to friends and enjoy referral discounts!

FAQ
Q1
FAQ

What items cannot be mailed?

The following items are prohibited from mailing:

  • Flammable and explosive items (lighters, sprays, etc.)
  • Liquids and pastes (cosmetics, food, etc.)
  • Prohibited items (drugs, weapons, etc.)
  • Valuable items (cash, jewelry, etc., Lithium and Lead)
Q2
FAQ

How to calculate shipping costs?

Shipping cost calculation method:

  • Charged by box: based on box size
  • Charged by weight: additional charges for overweight
  • Different shipping methods have different prices
  • Can use the shipping cost calculator on the official website for estimation
Q3
Calendar

How long does shipping take?

Different shipping method timeframes:

  • Sea freight: 60-90 days (most economical)
  • Air freight: 7-15 days (cost-effective)
  • Express: 3-7 days (fastest)

Specific timeframes are affected by season, flights and other factors, subject to actual conditions.

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